Airspace users

Focus on operations

As a functional airspace block, our innate focus is on operations where we strive to deliver the best service possible to civil and military airspace users. The FABEC Performance Plan serves as the basis for our activities and defines our specific common objectives. At the political level of regulation, we have the opportunity to discuss these objectives with the airspace users. At the same time, we aim to maintain an ongoing exchange at the operational level. This makes it possible for us to develop and implement specific solutions for airspace users for concrete issues. 

We have developed three modules for this:

  • Customer relations management within FABEC
  • Close cooperation with the Airspace Operator Group (AOG) and workshops on specific topics
  • Regular customer surveys and subsequent visits to airlines.

Practice has shown that this initiative adds noticable/significant value by linking European and national processes – especially when cross-border and practical aspects are concerned.