Customer relationship management within FABEC

The focus of customer relations within FABEC is changing. By reinforcing the relationships with our customers, we aim to link together airlines, operational units and headquarters so that air traffic management within FABEC delivers a safe and efficient customer-oriented service. We would be happy to get your support.

We listen

Good customer relationship management relies on good listening capabilities. The processes we have set up are more efficient, allowing each of your requirements and expectations to be quickly collected, carefully recorded, accurately analysed and closely monitored. 

We answer

Every question deserves a response. We will make sure that it is provided to you in a timely manner. 

We link up people

Within any large organisation, it can be difficult to get in touch with the right person.
We are here to help. If you do not have the correct contact, details just ask.

We inform

We offer tangible operational and strategic information. Our website acts as the gateway to more detailed articles and headline news.

We help

We are here to help our customers and partners.
Our top priority is to find the common ground that will lead to better understanding and improve our working relationship with each. This can only be achieved by facilitating and encouraging direct and tangible contacts with all operational units and providing a means of mediation in case of misunderstandings.

Building and allowing stakeholders relations based on mutual trust can be achieved through: 

the integration of expectations and requirements
the monitoring of end-to-end response time
the assessment of customer satisfaction
systematic reports of meetings and feedback
taking into account the constraints in the industry